Contact Us
Whether you've spotted an outdated bonus term, want clarity on how we rate online slots casinos, or simply want to flag something we've missed, we want to hear from it. This page explains how to reach us, what we can (and can't) help with, and where to go if your question is really about your account with a casino rather than about our site.
What we can help with
Real Money Casinos is an independent review site covering real money online casinos for US players, with a particular focus on online slots — welcome bonuses, RTP, mobile play and payout speed. We're happy to hear from readers on topics like:
- Corrections — an outdated bonus offer, a licence detail that's changed, or a broken link
- Suggestions for casinos or slot titles you'd like us to look at
- Feedback on how we present ratings, comparisons or write-ups
- General questions about how online casinos, bonuses or RTP work
What we can't help with
Real Money Casinos is not a casino and does not process deposits, withdrawals, or bets. If your query concerns any of the following, it needs to go to the operator or a support service directly rather than to us:
- Account issues — logins, verification (KYC), deposits or withdrawals sit with the individual casino's own support team, usually reachable by live chat or email from within your player account.
- Bonus disputes — wagering requirements, expiry dates and game restrictions vary by operator and are set out in each casino's own terms, not ours. Read the terms before claiming any offer, and raise disputes with that casino's support desk.
- Problem gambling support — if gambling has stopped being enjoyable or is affecting your finances or wellbeing, please see our Responsible Gambling page for self-exclusion options, deposit limits and support services.
- Site policies — questions about how we operate, our affiliate relationships or your use of this site are covered on our Terms and Conditions page.
How our ratings and reviews are put together
Readers sometimes write in asking how we rank the casinos featured on this site, so it's worth setting out here. Our editorial team researches each operator's licensing status, slot library, bonus terms, banking options, and support channels. Ratings reflect that research and are never for sale — a casino cannot pay to move up the list, and commission from any casino we link to does not decide position. Every operator we feature has a genuine limitation somewhere, and we say so in the individual write-ups rather than only listing strengths.
Before you reach out — a few things worth checking first
| Question | Where to look |
|---|---|
| Is a casino licensed to serve my state? | Check the operator's own site footer or licensing page — availability depends on local law and varies by state. |
| What are the wagering requirements on a bonus? | The casino's bonus terms page, always read before you opt in or deposit. |
| How long will a withdrawal take? | The casino's banking or FAQ page — processing times vary by method and by operator. |
| Am I gambling responsibly? | Our Responsible Gambling page covers limits, self-exclusion and support organizations. |
A note on who's behind this site
You can read more about our editorial approach and the people behind Real Money Casinos on our About Us page. We're an affiliate site: if you click through to a casino from one of our pages and sign up, we may earn a commission. That relationship never decides how a casino is scored or where it appears on our lists.
Getting a response
We read every message that comes in, though as an editorial team rather than a support desk, response times can vary depending on volume. For anything time-sensitive — a live account issue, a stuck withdrawal, a bonus that isn't tracking — contact the casino in question directly rather than waiting on us, since only they can act on it.
If you're still deciding where to play, our ranked list of online slots casinos above is a reasonable place to start, and our non-Gamstop UK casino guide may be useful if you're comparing options outside the US as well. Wherever you land, remember: gambling age minimums (typically 21) and legal availability depend on your state, so confirm eligibility before signing up anywhere.